Contact Us

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Worcester
WR1 2LS

01905 292240

Terms & Conditions of Sale

 

A deposit of 50% is to be paid on all orders on the day the order is made. No refunds can be given in the event of cancellation of any part of the order. The remaining part of the account must be paid within 30 days of the dress being delivered to our store unless an alternative time span has been agreed with Cathedral Belles. No goods may be taken before the order is paid for in full.

Once you have placed the order a contract has been made and you become liable for the full amount of the items ordered. In the event of cancellation you will remain liable for the full costs of the items ordered.

Gowns/dresses are made to order, but are not made to measure. Unfortunately, Cathedral Belles is unable to provide alterations on the premises; however we may be able to refer you to a recommended provider if required.

Cathedral Belles cannot accept responsibility for a dress or gown no longer fitting due to weight gain/loss, pregnancy or other circumstances beyond our control. Surcharges will be made for changes to the sample, eg adding or removal of sleeves, larger sizes required, waist to floor measurements. This will be added to the balance of the account.

When ordering gowns and dresses the customer placing the order takes full responsibility for the size ordered and any measurements taken for changes to the sample such as a waist to floor measurement. Cathedral Belles will advise on sizing and measuring but cannot accept any responsibility if the size or measurements are incorrect. Slight variations in fabric colour, texture and trim can be possible which are beyond our control.

We recommend careful inspection of any item on collection as we cannot accept responsibility for the condition of any item after it has left our premises. Sale goods are sold as seen and cannot be returned or refunds given.

Ownership of merchandise remains with Cathedral Belles until payment has been made in full, including any extra charges included on the invoice. Although every effort will be made to receive delivery of your order on time, Cathedral Belles cannot be held responsible for suppliers delivering goods late. Cathedral Belles accepts no responsibility for the suitability of a gown or any other item for use outside its intended purpose.

Once we have informed you of the arrival or your ordered items, we expect you to contact us to discuss collection, try on, etc within six weeks (unless agreed with Cathedral Belles) or we will assume you no longer require the item/s ordered and place it in stock with no refund being given. Cathedral Belles must be given the opportunity to inspect any garment or item which is subject to a complaint and of rectifying the problem.

Any complaints must be made in writing and received by Cathedral Belles within seven working days including Saturdays.